Patient Care

Your dental well being

 

Our commitment to you

  1. Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.
  2. In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.
  3. We will do all we can to look after your health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.
  4. Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control.
  5. We screen all patients for mouth cancer at routine examinations. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.
  6. Practice working methods are reviewed regularly at meetings with all staff. We encourage all staff to make suggestions for improving the care we give patients.
  7. We regularly ask patients for their views on our services and welcome suggestions.  We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes that we make.
  8. All dentists, registered nurses and hygienists in the practice take part in continuing professional development, meeting the General Dental Council’s requirements. We aim to keep up-to-date with current thinking on all aspects of general dentistry, including preventive care, which reduces your need for treatment.
  9. All staff joining the practice are given training in practice-wide procedures. Once a year there is an individual review of training needs for everyone in the practice.  Our nurses are qualified or on a formal training course for a nationally recognised qualification in dental nursing.
  10. All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practise, we have systems to ensure that concerns are investigated and, if necessary, acted upon.
  11. Confidential discussions with you will be limited to within either the surgery or the practice office, or wherever is most appropriate. Persons allowed into treatment rooms are limited to essential staff only to promote privacy for our patients.
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